My husband and I are very pleased. We have multiple dogs, had family members ill requiring me to stay at their home and care for them and my husband works alot. Long story short my house smelled like a kennel. I explained the situation on the phone. They were kind and professional. Came out as scheduled and charged less than we expected. On top of that my carpet looks new. I highly recommend Fowler Carpet Cleaning. Great service, dependable, not judgemental and fair pricing.