Would I use them again? Yes, I would. I had never used ServicePlus before, and they were very responsive, very nice, and they solved the problem. I liked that they showed concern. In terms of the work done, they put in a new tank--the interior of a tank--on one of my toilets. He put in one thing and said I probably needed more replaced because of the age. So they were willing to come back and put in all the new parts, and it worked perfectly.