This was the first time using Twin Home Experts. I am not able to give 5 stars at this time because they just started yesterday. They are remodeling my bathroom. So far I'm happy with their service. And right now I can say they have good informational flow. They communicate well. I would continue to use their service because of this. Scheduling was easy with Twin Home Experts. They're easy to work with too. They are polite and courteous. They are also very respectful of my home. I would recommend them to my family and friends.