Elite Air, Inc.
- 127 US Highway 206, Suite 8
- Hamilton Township, NJ 08610 | View Map
- (609) 527-3354
- Elite Air, Inc has been serving the Central New Jersey area since 1986, providing quality design, installation and service of heating and air conditioning equipment.
- heating & air conditioning
- Request an appointment
After years of thinking they had been doing a decent job I found out they had not even bothered.
I would not recommend Elite Air, Inc.
First of all, I have been a customer for over 3 years. However, this year I've had some significant problems with them. There were 3 maintenance agreement visits that they made to the house, meaning there should have been 1, but it took 3 visits and even after those, I had to bring another company for a forth visit to get my air conditioning working.
I was told by the technician that my AC was ready to run for the season and I found out when I started using it that my blower was only working on a low speed. I called them, they sent out out 2 techs together who had no clue what was going on. I asked them to check certain things that I thought were an issues and they did not and they were planning to do significant repairs in the coil which did not make sense. The reason why my blower was in low speed was before the switch was set to low speed and they were the only ones that would have touched that part of the unit. That's why it wasn't working. On their 3rd visit I asked to check those switches and they still did not do so.
After multiple visits, they told me everything was working and it wasn't.
They also replaced the part that was according to the manufacturer, still was in working order. So, it didn't make sense that they replaced it and on top of that, that part was under warranty but they didn't bother to check and charged me full price for that. The warranty part will be refunded but the labor was not and since this should not have been done, I shouldn't have to have paid for that.
Additionally, I found out that my condensing coil was dirty and they had never checked or noticed or cleaned it, even though they have been coming for years.
One more thing is that the initial technician had recommended replacement of a water seed vault and I was quoted an amount which was not consistent with the amount that I would have gotten with the maintenance agreement. I called the office to get that corrected, but I should not have had to do that. A plumber came later on and said that all I needed was tightening it, instead of replacing the whole piece.
I'm sad to say that after years of thinking they had been doing a decent job maintaining my system, I found out they had not even bothered.