The technicians were both professional. They tried to upsell on a home surge protector unit which I understand, but were misinformed on how long it lasts and oversold its benefits. They came to diagnose an outlet that sparked and blew off its outlet cover. They charged 380 dollars for it, which is too much. They also replaced a dryer outlet for 380 dollars. I was running on very little sleep and didn't think too much of the charges until after the fact. I would warn everyone to not use this company.