Business Description:

At Burkholder, we are passionate about designing, building and maintaining the finest landscapes in the Delaware Valley.

Categories

landscape contractor
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Julie's Review

Service

Total Experience

Will Recommend

Wynnewood, PA

Burkholder

By the end, I felt like I was part of the family :-)

After just coming off a terrible experience with a general contractor, for the inside of my house, I was very hesitant to begin working with, but yet, another contractor of any type; I was not in a good mood about any of these people. However, my back yard and swimming pool were a disaster. So off I went interviewing 4 different swimming pool and landscape contractors. In the process, I realized that I needed a comprehensive approach for both design and execution. Any way I looked at this, it was going to be expensive, and I had to have someone who knew what they were doing. This was the type of job that could go bad quickly. Did I want to spend a lot of money, and feel it could have been better (and now I am unhappy and broke); or spend a bit more and get a lot more joy and satisfaction out of it? I also did not want to have to micromanage any of these people. When you are spending this much money, it gets personal.
Right before I was ready to sign on the dotted line with another group, I met Barry Burkholder from the Burkholder Group. Initial impression was one of confidence, competence, genuine customer service, and desire to partner with his clients so they are 100% happy with the outcome. Wow! Imagine that! The Burkholder Brothers are a well-oiled machine with a comprehensive business plan from soup to nuts designing, executing, and caring for landscapes. We went through the blueprint process with Barry and his designer, Deb Wright with ease. Deb has a good read on people which allows her to not only anticipate but ensure that expectations are set which is very important. She listened to ideas that we brought forward, and helped to reconcile differences that I had with my husband about the project.
The job started in early March 2018. During this time, we experienced 4 Nor'easters, flooding, and what at times, felt like mud slides. The weather was NOT our friend. This was a complex job that involved re-building a swell in the back yard, underground piping, electrical installations, pool decking, a retainer wall, removing many trees, re-configuring and re-mapping, and the list goes on. Barry's crew were very hard working, professional, pleasant, and they cleaned up. They genuinely appeared to enjoy working for the Burkholder Brothers. One landscaper in particular, Jason, did an outstanding job. Every time I saw him, he was doing his craft, with conviction. He took so much care and pride in his work, he truly has a passion for nature and beauty. I am incredibly appreciative to him. At one point, when we were having what felt like flooding to me, I called Barry and he sent the Project Manager right over to investigate. Dan, the project manager, was there in no time, which put my mind at ease. Dan was very responsive to my emails throughout the project. Although Barry is one of the owners, I felt he was accessible at all times to me as well, and always reassured and delivered. He did not disappear after being awarded the contract as many business owners do. Another thing I really appreciated is that the contract was very clear, outlining the project and time points of payments which allowed me to do my financial planning. There were no hidden fees or issues that popped up outside of the contract. So I believe that most things were assessed properly, and accounted for on their end; and that is very important for the success of a project.
I bought my outside furniture from Burkholder Brothers and worked with Melody. Melody is very helpful, pleasant, polite, and demonstrated great customer service. She was patience with me when I changed my mind, at least twice, adding, and removing items from the order list. It was fun to work with Melody, and I felt she was genuinely excited for me which is hard to find in customer service. I recently had the furniture delivered and it is beautiful. Thank you Melody!
If you are looking for a comprehensive approach to landscape design large or small, I highly recommend Burkholder Brothers. You will be very happy with their professionalism, expectation management, customer service, work ethic, and design abilities. You may pay a little bit more but you will get what you expect, and be very happy with the outcome. You will not have to think too much once they start the project, as there is a great level of communication which is key. Your mind will be at ease. Their employees seem happy, and I think that says a lot about the group. I have a restored faith in these type of industries now thanks to Barry and his team.