While I normally handle most my own home remodeling, I turned to Randazzo Heating and Cooling to replace my furnace (96% eff), A/C (13 SER) and 50 gallon water heater. My salesman, Rob, did a great job explaining details of my specific installation including showing me pictures from his iPad. His marketing brochures were great at explaining the product options and their respective costs. He promptly followed up all of my email inquiries to finally arrive on my order. Yesterday's installation was fantastic. My lead installer, also named Rob, explained the installation details to make sure that we were aligned before work began. Work was completed by 3-5 Randazzo employees throughout the day (took from 9:30 to 5pm or so to complete). The new product works great, looks awesome, and appears to have been installed properly. A year of their premium service is included --- they return once in Fall and then in Spring to adjust the system and change filters. There is a great deal of planning and effort from your office staff, sales persons, and especially the installers to make all of this work. Thank you to all of the Randazzo team for a job well done!