My experience with Jake was just on the phone. But, he was polite, patient, and explained all that was to be done and the cost. After the work was accomplished he again contacted me with how it went and future work that would eventually be needed. My daughter lives at the home where the work was done. She was very pleased with them. They were very professional, and knowledgeable. Took the time to explain to her what was going on , Did things in a workman like manner and when done, they left the site clean and buttoned up! Jake was as helpful and understanding of what she was going through.She never felt that they were in a hurry to get to another job and rushing through things, but paying attention to detail and getting the work done correctly. Thank you! Lynette Pollard