I had a good experience with Advanced Homes - Central Vacuum Services. They came out to replace some parts and I was satisfied with the work they did. Esther was the office representative and she was very friendly and responsive. She followed up regularly to check in with me. The technician was on time and friendly as well. He asked me what I wanted him to do, but I was actually looking for a little more direction from him because he is the expert. I also hoped to have a little more input about the covers that I was getting because now, the new covers are different and do not match the existing ones. I would have preferred to get a little more information about that. One final problem I had was that the technician was supposed to send me a quote and recommendation for a complete system replacement, but I never heard back. This was my first time using them and I would probably use them again in the future.