I am a real estate agent and often need to recommend a plumber for buyers and sellers. My go to recommendation is always Metro. The reason is they answer the phone, they can quickly get to your problem, they show up on time, give you an explanation and photos of what they find, and an estimate right then and there. Yes, sometimes they may be a little more expensive that Joe Plumber, but I know that I can trust them and they stand behind their work. Two Thumbs Up for Customer Service!