The service I got with Desert Suns Heating and Cooling was good. I had a mix-up initially where I found a card with a guy's name on it and I gave him a call. The card said "Desert Suns", but I found out later that he doesn't actually work for them anymore. I don't know where I got the card from, but he was a hack. He was no good. So I called the Desert Suns office number and I got someone on the line. They sent one of their representatives out. He was a young guy, I think his name was Patrick. He was real good. He diagnosed the problem and went and got the part he needed. He came back, put the part in, and got things working again. I was real happy with them. I learned something important from this. Always go through the company, don't hire someone who is self-employed. That way you always have a recourse for any problems you have in the future. The guy they sent out was great, though. He called ahead of time and kept in touch to let me know when he'd be there. He was pretty knowledgeable. I will defintiely use their service again. If you want good people and you find a compnay that has reliable, professional people, then you should use them again and again. Why take a chance?