Purchased an Angie's List coupon for water heater tune up and one toilet service. Added to this: 2 more toilet servicing ( simple stuck flappers/running on all three toilets) and clearing a slow shower drain.

Very late arrival (2+ hrs) though dispatch did call twice; service person did not have parts for any of the toilets or even a simple plunger! incomplete drain clearing/snaking required a second servicing after I noted that the shower was STILL not draining- he had put all the equipment back in the truck before I checked the drain. Reported that he had "fixed" flushing mechanism on one toilet, but it is still sticking; had to send multiple photos of toilet tank mechanics to someone (?) only to come up with an outrageous cost estimate (800 +$) for replacing two flush flaps. Serviceman not complete either service purchased with Angie's list coupon (didn't even look at water heater). He did not remove shoes even after I removed mine to go up carpeted stairs. It was raining and water was tracked throu out the house. Several hundred dollars and hours later he cleared one drain- but it Bly after I had to check the work.

We used to have a service agreement with Sullivan on ou old house. We relied on them and the service was expensive but great. This was a terrible surprise. Maybe just not the young man's day, but really.