I called last night around 9:30pm that our AC went out, they informed me that someone will call me back by 8:00am the next morning. I told them how important it was for us to have AC because we have a baby and this Texas weather is terrible this summer! As I waited by the phone, I didn’t receive any calls, so I called them. Of course I got “we were just about to call you”. They said the technician would be at my house between 12-2, at 2 no one was here. Again I called, and got “something complicated happened on the previous job, but he’ll be there as soon as possible!”
I’m sitting here with a newborn baby, in Texas heat, waiting on the technician to come from a supposedly “24/7” service!!!!
Terrible and irresponsible!!!!!!
I will never call them for services!