Our experience with Sundance started with a home visit from friendly J.D. who patiently went over all aspects of replacing a rusted out fireplace insert and doing business with them. When the “removal & installation” crew hit an unexpected snag with a cemented-in old insert, nary a disparaging word was heard. Two cheerful and incredibly hard working guys continued every option available to them and didn’t quit til after 5pm. Back for a second day on a job that should have taken only a few hours, they brought specially ordered tools and made short work of the removal task. I cannot say enough good things about Jacob Miller, the HVAC technician who spent the rest of that day (after both days on the removal ordeal) installing the new gas insert, including all the piping and electrical work, while remaining professional, personable and informative in what started out as a less than ideal situation. You won’t go wrong with Sundance!