Appointment was scheduled for the next day after my call, and water heater replacement for the following afternoon. Jesse Bell was a very knowledgeable and friendly technician who explained all options and system upgrades.
I am also the owner of a 1972 Mini Cooper in the same green color as all of your Cooper Green Team vehicles. I've showed it to every tech who's come to my home. If you ever want a social media photo op with my car and a Cooper truck, let me know!