I had a toilet emergency and Copper Cottage was able to schedule me an appointment for the next day. I received a call from technician Jerad E., an hour and half before our scheduled appointment time with him stating he finished early at his previous appt. and asked if I wanted him to arrive earlier which I said absolutely. Great communication, high efficiency in completing the work. He was finished within a half hour. I used Copper Cottage previously for a couple minor things, and the technician then, Larry W was just as excellent. Copper Cottage will always be my first choice!