Scored in multiple categories.

Five stars for employees calling ahead before they arrive. Employees were also very clean and wore boot covers. They were friendly and courteous and paid attention to detail and seemed like they did a good job and left the area clean.

One stars for corporate waiver forms. I was told that I had to fill out a form saying that I would pay the price or else there would be a certain fee that was a certain percent along with percentages that would accrue as an interest rate and legal fees. Really this was crazy! I would agree to pay the price and give them my credit card and pay immediately but I wasn't signing anything stating that they were going to sue me and I would pay certain percentages and there lawyer costs. It really turned from a friendly agreement on price to a possible litigation agreement. It was a horrible way for a company to build trust with the new customer. It instantaneously broke rapport !

Two stars for price. The price for just labor on the toilet replacement in a new house that is only three years old was $525! According to home advisor.com "A standard toilet install should take between one and two hours to complete and cost an average of $348 or less. Basic installs will run around $115. Unexpected costs could raise the cost up to as much as $800." Unfortunately many plumbers will not give you an estimate over the phone. It is also not easy to compare prices since many plumbers will charge you a fee just to give you an estimate. If there are plumbers out there that are more transparent about their cost and publish them on their website at a fair price then I think they would get a ton of business.

Overall score 2.67 stars.