Dear Dwyer,
Today, I received outstanding service from Mr. Sylvester MsDowney, a top notch technician. He arrived at my home precisely on time and patiently explained my plumbing issues in an easy to understand manner.

Then, he got to work. Before I knew it, the task was done and my issues addressed.

Really am very grateful for Sylvester's responsiveness, great attitude, and being cognizant of the virus by wearing protective face, shoe, and hand coverings.

Having someone of his quality on your staff is a testament to your selective hiring practices and your company's focus on customer attention and happiness.

I do hope you are taking good care of him. I also work in service industry (Information Technology) supporting a 2500 person customer base. I am keenly aware on how challenging it is to find quality employees and make every effort to retain them.

Again, kudos to you for having Sylvester as a valuable team member. Folks like him build brands and company reputations.

Cheers from a super satisfied customer.

Matt Malvaso