One of our outdoor facets started spraying a lot of water during that very cold period about 10 days ago. We called Dwyer's and they sent over Mr. Bikzad. Mr. Bikzad was very careful and courteous. We have no basement, but a cramped crawl space under the house. Mr. Bikzad crawled under the house following the water line to the facet to ascertain that there was no leak in that water line. He then went back outside and repaired the outdoor facet. We were very pleased! Mr. Bikzad was both competent and efficient.