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First, let us first apologize for worrying you. That is absolutely the last thing we would want to do! The entire team at Minnick’s is first and foremost committed to ensuring your in-home comfort, and that includes looking out for you and your family’s safety whenever we can. Landon, the service tech who came to your home, asked that we pass along his apologies for your worries.

That being said, we shared our recommendations with you based on our observations as informed by our experience. Based on the rotted attic floor beneath the water heater, safety was the paramount concern and we explained the source of the issue and recommended the repairs to address the issues. Additionally, we conveyed that signs of degradation of components and age in your furnace were of concern and shared our concerns about its failure in the near term, as well as the repairs we recommended - though that, right now, the furnace is operating safely. Given the tightness of the space, and the proximity to the water heater, we recommended you consider replacing both at the same time.

Lastly, we also confirmed with your family member all of the above in the interest of ensuring that everyone was informed and understood the recommendations prior to leaving. We confirmed that everyone understood prior to leaving your home, but we welcome discussing further or sharing the written recommendations that we provide for every service call to you.

Again, I want to underscore that we have your best interests, safety and comfort in mind, and welcome the opportunity to clarify those recommendations, and hopefully to put your mind at ease so that you can sleep knowing that you have all the information you need to make the best decision for you, your home and your family.

We can be reached directly at 888-483-5740, and hope to hear from you.

Warmly,
Rob Minnick, CEO and President

Minnick's, Inc. commented on 02/14/2018