Japarlnenio Muhammad Jr. Is a man of great character and integrity. From the start of meeting him I could tell right away I was in good hands. He was very respectful and calm in stature with the ability that brought a great presence wisdom. He asked what problem I was having with my mini splitter and went straight to work. He was very polite and had a brilliant attitude towards his work. He worked so hard to at the end he found the problem and had a plan in motion. His solution was on point!!! He felt like he was my family. He is truly a man who cared about doing his job right. It was an honor to have a technician with a great attitude and work ethic. I pray that he will rise more in this company. I know you guys are proud of him because I am!!!