We had our A/C fail at 9 pm at night when it was 97 degrees. They offered to come out that night, but we opted for the first appointment in the morning and they showed up as promised. The A/C was fixed by 11 am. Next we had our water heater stop working and I called Friday and 8 am and they showed up at 10:30 am. They fixed it by installing a new control board versus selling us a new water heater at 10 times less. thanks so much Amazing!