This complaint is about the extraordinarily slow, unprofessional, and inefficient service my husband, Louis Feldman, and I received from Danmer Blinds in Sacramento, California.

On October 7, 2015, a sales rep from Danmer Blinds came to our home to speak with us about getting some window coverings for the sliding glass door in our family room. After spending approximately one hour with the sales rep, we decided to order custom vertical blinds from Danmer Blinds made by Hunter Douglas. We signed a contract that day, and had in writing an installation date of 11/11/2015. On that date, an installer came to our home and began the installation, putting up brackets over our sliding glass door, but he stopped when he discovered that the top rail was defective. A month passed, and we were called by Danmer Blinds and offered another installation date of Monday, December 14, which we gladly accepted. Then, on the morning of December 14, we received another call from Danmer Blinds, telling us that our appointment had to be cancelled because the slats needed for the installation were not available.

The second week of January we wrote a letter of complaint to the manager of Danmer Window Coverings in Van Nuys, California, because we still had no blinds on our sliding glass door, nor had we been given another installation date.

We were contacted by Danmer of Sacramento a week later with an installation date of January 29. When the workers arrived to do the installation (two hours early), they realized that they did not have the slats needed (again!). Next week Danmer rescheduled our installation for Feb. 9, and on that day the workers again arrived two hours early, and this time they completed the installation. THIS WAS FOUR MONTHS AFTER THE INITIAL VISIT BY DANMER OF SACRAMENTO AND TWO MONTHS AFTER OUR FIRST SCHEDULED INSTALLATION DATE.

We have never, ever had such poor customer service and feel that four months is an extraordinarily long time to have to wait for window coverings.