This was our first time using TeamLogic IT Plano. We needed someone to come set up a server for our business, and a business associate recommended them to us. We called for an appointment, and we were able to get one within the time frame that we requested. They have an excellent customer service approach, and the technician explained the work to be done in a way that was very easy to understand. I thought this was very important, especially when somebody doesn't completely understand everything about technology, it's nice to have someone take the time to explain what is happening. I did think they were a little pricey, but they do great work and have excellent customer service!