TeamLogic IT is very quick to respond to requests for assistance. There's always somebody who picks up the phone and if there's ever a situation where someone can't come right away they will let us know when someone can come in and then keep to the promise. I don't personally deal with the billing, but I've never heard anything untoward about the pricing, so the impression I get is that it's good for the service we get.

The technicians are very friendly, professional, approachable, and willing to give me the time needed to figure things out. They go into as much or little technical depth as I want based on how much time I have. They're very willing to work with me on whatever I need. We intend to keep using the service.