Atlas Plumbing Co., replaced the handle on my toilet. I honestly don't think it was a new handle that they installed. I think it was used. I also don't think that it was intentional on their part. I did not complain because the handle worked fine and still does. I can't complain at all as they have been providing service to me for about 10 years. They are always professional and courteous when they do any work for me and they are reasonably priced.