Our overall experience with Atlas Plumbing Co was not necessarily a positive one. Our first interaction with them was excellent. The owner's son was the one who came out, detected the leak under our slab, and he did a fantastic job. The father, on the other hand, did not. I would rate his customer service skills a negative one on a scale of one to ten. We got into some issues with billing and being over-charged, and although we negotiated and got it all worked out, it was a pain to do since it dealt with a big, expensive project. The work itself was good, and the plumbers themselves were excellent as well. They were nice, very thorough, and they did some really good work. They have some good people working for them. I think the business was sold in the interim from the time they did the bidding to the time the work was performed, which I feel is good since the business model held by that father needed to change. The son knew more about the business than his dad. Despite the change, I would not go back. But I do hope the company has changed in a positive way, for future customers.