Atlas Plumbing Co

We've been using Atlas Plumbing Co for a long time, but they don't always have the proper tools for the job. Recently, they came out to clear a clogged drain and they couldn't do it. They told me to call another company. Atlas only had a snake long enough to get to the edge of the building, but it wouldn't reach all the way through the property to the main line. I shouldn't have to call a plumber just to have them tell me to call somebody else. I think they have a personal connection here with someone or something. I'm not happy when my time is wasted.