Business Description:
Atlas Plumbing Company is here when you need us. Our friendly and knowledgeable staff is ready to take care of any plumbing problems you may have. Call us today!
Categories
plumbers & sewer repair
Atlas Plumbing Co
11311 Harry Hines Blvd, Dallas, TX 75229, USA
(972) 243-8051

Service

Will Recommend

Quality

Mary R.

Dallas, TX

Atlas Plumbing Co

Had to Push a Bit

We had a number of items that needed fixing on this service call. Had originally scheduled for a kitchen sink sprayer that was not working, a toilet that needed a replacement part and two faucets with slight drips. On the Sunday before the Monday appointment, the kitchen sink clogged and I called first thing Monday morning (before 8 AM) and spoke with an appointment person to let her know that we needed to add the sink to the list. When Dan arrived, I ran him through the list and he said that they couldn't do anything about the sink, that it hadn't been on the list and they did not have the correct equipment. I said that I had called and been assured that they would get that information. Ultimately, Ben delivered the equipment and the clog was removed, but I did have to push Dan a bit to get that done. And, there was a good bit of water--that we discovered later--under the kitchen sink, presumably as a result of unclogging the sink. It would have been nice to have had the team clean that it rather than finding it after the fact. Additionally, we had asked that the sprayer in the kitchen sink be replaced and Dan fixed it. Within a day, it was not working again, so we had to call back and have them come out again and order the parts. As for the toilet repair, that went well and Dan let me know that part of the problem was chlorine tabs that we were using. So, that bit of information was helpful. Dan also supplied me with information on preventing kitchen sink clogs and sold me a product (biodegradable) to assist with that. Bottom line: Atlas has provided great service for us for many years. Dan is a very knowledgeable person. We just had to push a bit too much on this service call to get done what we needed done.