Technician was unable to fix my non functioning a/c. Was very certain I needed to replace the whole system. I called the following day for further clarification. Technician stood by what was indicated the day before. I had Horizon come out the next day and it was found that a very high amount (close to 9 lbs) of refrigerant had to be removed from what was done by your technician. Horizon checked the unit in the attic for proper temperature range (Henderson technician never went in to check) and system was operating in less than a half hour from when he arrived. So I'm very disappointed that your technician could not/would not make the repair and that I had to pay to have Horizon fix what was improperly done. I suppose Henderson company didn't plan on me calling another service company but rather call for having my entire system replaced immediately. Will not recommend/will not use again. I would like an explanation as to your inability to get my system up and running.
Karen Cage