After four days without power, my electricity was restored but my heater did not turn on. That evening Dave Spencer came out and checked the unit. In a phone conversation with Tom Orne, it sounded like the circuit board needed to be replaced. The following morning a Henderson employee was dispatched to get a new circuit board. Your local supplier did not have any in stock, so the employee traveled many miles to get a replacement.
Tony Falcone arrived at my home and installed the new board, which was the problem. I cannot say enough good things about Tony. He is a very skilled technician, very thorough, courteous and knowledgeable.
Henderson always goes the extra mile to get the job done right. I have been a satisfied customer for almost thirty years.