I understand that sometimes it's a "wont know until get in there" but I was given a price, I ok'd it, he started working and then price tripled within a minute. I told him to stop working and that for the amount of $ I needed a second opinion. Charged me $100 over the "come out and see charge, which was supposed to be put towards any work. Got a second opinion and price was 1/3 of what he wanted to do. Always loved Henderson but will never use again.