The technician from RupCoe Plumbing, Heating, and Air Conditioning and very accommodating and friendly. He came in to change a cartridge in the shower and did a very good job. I had also purchased a new shower head because my current one was getting old, and he didn't at all mind to change it for me while he was there, which I thought was very nice! The people I spoke to over the telephone were also very friendly and communicative as well. I would definitely recommend them; nice customer service!