The people who I have talked to personally in the PHO office are very nice. The service people sometimes are not so great. For example, the first time I called for service I asked them to do some caulking instead of using staples for one job, and they they completely ignored my directions, put in the staples and just left. There is one young man they hired recently who I would give all the highest marks. I think his name is Jose, but I'm not completely sure. At any rate, he is always on time, respectful, and does exceptional work. He takes pride in what he does. As far as the prices, I would say their prices in general are a little too high. My rent has been going up and I know rent in general is high here in San Diego but that's no reason to raise the rent on a good tenant.