I was greatly pleased with my service in every way from all involved. They truly cared about my experience. My only concern, really was the price. It seemed a bit high, but I don't know that for sure because I didn't check with anyone else... I probably should have just to be a bit more fair with my assessment. Being newly retired, I have to think about those things. I can tell ya one thing though. The faucet they fixed works better than it ever has!