This was the first time I used Potter's Plumbing. I had a drain that was stopped up, so I asked them to come out and get it running again for me. The plumber showed up promptly, and as scheduled, and he had the drain running good before he left. He was a very friendly and polite person. Overall, my impression of Potter's Plumbing is that they are very nice people, and I have given them Five Stars in every category!