I received good service the very next day that I left a message at night. Hunter, who changed my water heater was very good. The only hiccup was the initial guys who came out to assess the situation did not get an accurate measurement of my water heater and when hunter came with what he was told would be an appropriate size, it was too big. Hunter then had to go to home depot to buy a smaller one, and even that one was very close. Other than that it was fine.