Justin S. Came to my house and was courteous, professional, and very informing. He answered any questions I had on getting a new HVAC system. The installers that came to my house were good. They installed my new unit but had a hiccup or two. They almost dropped the new unit on its side in the road unloading it off the truck. Then had to call for a part to be delivered (not a big deal). They came in and installed the new wifi thermostat and never showed me how to set it up on the app (not a huge deal but would've like it set up fully for the price I paid). They did clean up their mess, hauled off the new unit, and left.