I have used One Hour Heating & Air Conditioning and Ben Franklin Plumbing more than once, for heating and air conditioning work, and I have to make a distinction between their field employees, the ones who actually come out and do the work, and their office staff. Their tech people are great! They show up on time, and always polite and friendly to work with. They do a great job. But their office staff? Not so much. They come across as unfriendly, and abrupt with you. It is like they are just trying to get you off the phone or something. Who knows, maybe they have something better to do than talk to their customers. That is why I give One Hour Heating & Air Conditioning and Ben Franklin Plumbing a Three Star rating - - - it is an average of Five Stars for the people who come out to do the work, and One Star for the office staff.