I have used University Termite & Pest Control Inc. for over 10 years now, and so I have a pretty good perspective on them. Some of the guys who come out are very personable, and friendly, and do a great job. Some who have come out over the years aren't quite as polite, and don't do quite as great a job. Fortunately, the man they have had come out lately is one of the ones who does a great job, and he is friendly, polite, and easy to work with. I am happy about that, and hope that University Termite & Pest Control Inc. keeps on sending out that same guy!