Okay, your commercials for "dependaworthy" are both ridiculous and clearly effective. That's why I called if I'm being honest. The first tech who came out on a Sunday was really cool and explained a lot (I forget his name now). Then you sent out Russ on the install. He too took a bit to explain everything and went the extra mile on coordinating with me when they needed to turn off water, all the steps and demonstrating everything when he was done. A new tankless hot water heater is super expensive, but the whole ordeal was easy because of your guys. Good team IMO.