Hi - as is usually the case, we had a plumbing emergency at our home while we were out of town. When we were unable to reach our usual plumbing company, we contacted Benjamin Franklin Plumbing. We were so grateful to an appt for that day. The technician was on time and was able to diagnose the problem and correct it in a very timely manner. We are thrilled with the service and would recommend your company in the future.