I came back from vacation on a Saturday and found my water heater hot water over flow was running like someone left a faucet on. I called, got a call back saying they would send someone, i got a call from them again saying when they would be here. A temporary fix was made, because they couldn't get the part on a Saturday night. A different gentleman came on Monday to finish the repair. Both gentlemen were very friendly, professional, explained everything and got the job done. I would recommend them to everyone.