Brian Swiger was here to service my heat pump. He arrived after notification of his time of arrival and was here on time. His analysis was accurate he explained what needed to b done and estimated the cost to repair. All his work to get the unit working was accurate. while here he did the annual winter check and detailed his findings in a printout form that gave me comfort that the work was done correctly an that my family would be save in this heating season. He is an excellent member of the Sears Heating team