Sears Heating & Cooling replaced my air conditioner. I had purchased the original from them about 13 years ago, and they had maintained it all this time. When I called, they scheduled to come out to give me a proposal. They arrived on time, and I selected what I wanted. It took them about 30 minutes to come up with the proposal. This was on a Friday. They gave me an estimate relatively quickly. On Monday, they arrived at the scheduled time to do the installation. The technicians were clean, friendly, and professional. They kept to their time estimate. From start to finish, the whole process only took three days. I was very satisfied with my experience with Sears Heating & Cooling.