I am so happy with the customer service and on-site service at Benjamin Franklin. My husband was out of town and I had a super minor plumbing issue (glue to hold pipes under kitchen sink together). I was able to temporarily "fix" my issue, but I suspected that it could pop-up again. None of my neighbor's were around to help either so I googled "emergency plumber" and Alexa called (since they are the first on the list!). They dispatched a plumber within 2 hours, he came at the very beginning of the 4-hour window and glued my pipes back together. Easy, simple. kind.