Benjamin Franklin Plumbing Bay Area Concord

Business Description:

Categories

plumbers & sewer repair
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Reviews

5 Stars

San Ramon, CA

5

Excellent experience

Keith was great to have as a technician, He was helpful in making me understand what he was doing and why. He has a great personality, Read More

5 Stars

Orinda, CA

5

Incredible service

Incredible service all around. Excellent staff, service,and pricing. Read More

5 Stars

Walnut Creek, CA

5

Oscar was excellent in explaining everything that needed to be done and why.

Oscar was very professional,. He was on time and worked without a break from 10:45 until 4:45. Everything was left in perfect condition. I feel very well served. Read More

3 Stars

Concord, CA

3

arrived late.

poor verbal interaction. Read More

1 Stars

Dublin, CA

1

never fixed the issue

our issue was water leaking from the upstairs bathroom when you flush the upstairs toilets or showers. They came on Wednesday and said they have to return on Thurs with more equipment. On Thursday, they said they fixed it but that my pipes are old and bad and they... Read More

3 Stars

San Ramon, CA

3

Review by José San Ramon

The Plummer was very nice and did his job well. But after he left I tried to start my dishwasher and it would not start! The outlet he plugged in his machine does not work anymore. Now I have to have someone else find out why it does not work. José Read More

5 Stars

San Ramon, CA

5

Very professional and caring.

Would definitely recommend!! Read More

4 Stars

Moraga, CA

4

See below for comments

After missing one 4-hour window the serviceman (Keith) showed up the second time on time.He was very personable and professional. I was very pleased with the new toilet he installed. Read More

5 Stars

Danville, CA

5

I am so happy with the customer service and on-site service at Benjamin Franklin. My husband was out of town and I had a super minor plumbing issue (glue to hold pipes under kitchen sink together). I was able to temporarily "fix" my issue, but I suspected that it could pop-up again. None of my neighbor's were around to help either so I googled "emergency plumber" and Alexa called (since they are the first on the list!). They dispatched a plumber within 2 hours, he came at the very beginning of the 4-hour window and glued my pipes back together. Easy, simple. kind.

So great!!! Read More

5 Stars

Concord, CA

5

Excellent service by Sean.

Sean came in a evaluated our requirement and provided an excellent solution. We highly recommend Benjamin Franklin and their very knowledgeable service personnel. Will definitely use and recommend again. Read More

5 Stars

Alamo, CA

5

Perfect service!

WE are totally satisfied with the service we receive from Benjamin Franklin - ALWAYS! This time Jovan came out right away and on a Sunday! He figured out what was needed and came out early the next morning with the parts and fixed everything. He was very... Read More

1 Stars

Discovery Bay, CA

1

ice maker repair

This was the worst repair job I ever had. The technician spoke such broken English, I couldn't understand him and he couldn't understand me I was complaining that the ice cubes get stuck; therefore won't continue making ice. He didn't understand me and simply told... Read More

5 Stars

Lafayette, CA

5

Steve came out & was great, solved problem.

see above ... Read More

5 Stars

Concord, CA

5

Would highly recommend

We had great service from Joe. At my request, he called to let us know he was on his way and showed up at the given time. He was very nice and handled our back-up without any problems. He asked us if we needed plumbing help in any other part of the house,... Read More

5 Stars

Moraga, CA

5

Good job done quickly. Fitted us in on a busy day.

See comments above. Read More

5 Stars

San Ramon, CA

5

Thanks for the job will done.

The person that came to our house name Joe was great. We were just very surprised the COST was just to replace the kitchen faucet. He did had to rep!ace couple other things under the sink too that needed to be replace. But other wise we are glad the work was... Read More

4 Stars

Clayton, CA

4

Good service

Nathan was on time and called before he got to our house. He was helpful. Read More

3 Stars

Moraga, CA

3

Many delays and no communication from day to day.

The repair of my sewer line took a week. There was no communication from the company when asked for a timeline, service person ETA, etc. The technical work was fine, but Benjamin Franklin's lack of communication and poor project management was frustrating. There... Read More

5 Stars

Concord, CA

5

Stephen was excellent

Stephen phoned before coming. I was emotional with personal concerns. He was very polite. Stephen arrived on time. He fixed my toilet problem. Stephen was polite and understanding. Thank you for the service and the kind and caring individual that came. Read More

5 Stars

Concord, CA

5

Excellent!

We cannot have asked for better service! Stephen was professional and so courteous. I am truly enjoying my new bathroom. Thank you so much, Mary (Mario's sister) Read More