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Mr. Blue had a few issues crop up after we did some repair to his vehicle. When he brought up the first problem, an electrical problem, we wanted to refer the car to a very good, and well known auto electrical shop we frequently use when tough electrical problems arise. The customer refused our recommendation and took the car elsewhere to be looked at. The problem turned out to be unrelated to the repairs we did.

The time that the second problem was brought to our attention, we tried to have the customer drop off the car with us so we could determine whether the problem was related to our repair. Either way, we were eager to help with his problem. We take possible warranty work very seriously. The customer refused to bring the car to us for whatever unknown reason. After taking the car to the dealership and having them try to sell him a complete engine, the customer involved the BAR. The BAR examined the situation and found in our favor. The customer then took us to court. The judge also found in our favor over the situation.

It is still a mystery to us at the shop as to why this customer simply didn't bring the car back to us so we could manage the problem for him. If the problem had truly turned out to be related to the work we did for him, he would be back on the road with his car a happy camper. From what I understand, and this is what he told the judge, the car has been towed back to his house where it presently sits after being torn apart by the dealership.

This customer has been unreasonable, spiteful, and certainly hateful towards our company. Again, the reason is still a mystery to us. Regardless, throughout this whole ordeal, we hold no ill feelings towards this gentleman, and have never taken back our sincere offer to help him out with his situation.

-Donnie Wang

DRW Transmission & Auto Care commented on 09/23/2009