No one wants to find out that their heater has gone out especially on what could be the coldest night of the year. When my heater stopped working the other night, the family bundled up and woke up to 53 degrees inside our house the next morning. I called Grisham One Hour Heating & Air Conditioning because two of my family members used them recently and were very satisfied. In short order my information was collected and I was told a service technician would be out to determine the problem. 30 minutes before the technician arrived I received an email with the technician's name, picture, and professional history/credentials and I also received a phone call from the technician shortly after that. When Tom showed up he listened to my concerns and what my system was and was not doing and within minutes diagnosed the problem as a bad blower motor. He has some replacement motors on his truck but the exact one that fit my system. He called back to his shop and found the motor needed and the company sent someone out to my house with the correct part. While waiting for the motor to arrive, Tom ran through a thorough system check of my heating and a/c to make sure there weren't any other problems lurking. Glad to say my system got a thumbs up and once the motor arrived, Tom installed it quickly and professionally. I was very happy with the price of the parts and labor as well as the guarantee that came with it. I asked about a military discount and Tom thanked me for my service to the country and applied the 10% off for military without any hesitation. I have Grisham One Hour Heating & Air Conditioning on speed dial now and if I ever need their services, I wouldn't hesitate to call them again. I would also encourage anyone else with heating and a/c needs in the Hot Springs and surrounding areas to give them a call. You will not be disappointed!