This was my first time to use Benjamin Franklin Plumbing. There was a leak, and I was pretty sure it was coming from my neighbor's home, and not mine. I researched plumbing companies online, and since they were very highly rated, I called Benjamin Franklin Plumbing. They sent a man out to find the leak. Sure enough, it was coming from my neighbor's home, and not mine. The man showed up on time, and he was friendly, and I think he went above and beyond for me in detecting where the leak was coming from. I was very thankful for that, and I plan on having them come back out to do some more work for me!